Entry-Level Customer Service Assistant (Remote)

We are seeking organized, dependable, and motivated individuals for an entry-level Customer Service Assistant position. This is a fully remote role, ideal for those starting their career. You will be the first point of contact for customers, providing support via phone, email, and live chat.

This position combines customer service support with administrative assistance, including data entry, online workflow coordination, and general office support. Full training is provided, so no prior experience is required.

Key Responsibilities

· Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and live chat.

· Issue Resolution: Troubleshoot customer issues, identify root causes, and deliver effective solutions.

· Order & Account Management: Assist with order-related questions, return requests, and general account management.

· Documentation: Maintain accurate records of all customer interactions within the company's CRM or database.

· Administrative Support: Review customer information for accuracy and completeness, and enter data into online forms and spreadsheets.

· Escalation: Identify and escalate complex issues to senior team members when necessary.

Requirements

· Equipment: A reliable computer or laptop, stable high-speed internet connection, and a quiet, distraction-free home workspace.

· Skills: Strong attention to detail, clear written and verbal communication skills, and the ability to work independently.

· Technical: Comfortable using email, web browsers, online forms, and basic web-based tools.

Preferred Skills

Previous experience in customer service, retail, reception, hospitality, or a call center is a plus but not required. A positive attitude and eagerness to learn are essential.

Benefits

· Flexible scheduling within business day.

. Paid time off.