Fully Remote Call Center Representative

Join La Bottega USA, a leading name in boutique hospitality and travel, as a Fully Remote Call Center Representative. You’ll be the friendly voice that guides guests worldwide, delivering exceptional service from the comfort of your home.

Job Responsibilities
- Answer inbound calls and respond to guest inquiries with professionalism and warmth.
- Provide accurate information on reservations, itineraries, and destination details.
- Resolve issues promptly, escalating when necessary to ensure guest satisfaction.
- Log interactions in our CRM system and maintain up‑to‑date records.
- Collaborate with the remote team to share best practices and improve service quality.

Requirements
- Excellent verbal communication skills and a passion for hospitality.
- Reliable high‑speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem‑solving abilities and attention to detail.
- Prior experience in a call‑center or customer‑service role is a plus.