Help Desk Specialist

Step into a growth‑focused role at American Marine Canvas and Upholstery as a Help Desk Specialist where you’ll gain hands‑on experience with cutting‑edge manufacturing technology while advancing your IT career.

Job Responsibilities
- Provide first‑level support for a mixed environment of desktops, laptops, and specialized equipment used in marine canvas production.
- Perform remote diagnostics and on‑site repairs, ensuring minimal disruption to production schedules.
- Track and report on key performance metrics such as response time and ticket resolution rates.
- Assist in the rollout of new software updates and hardware upgrades across multiple facilities.
- Mentor junior staff and contribute ideas for process improvements within the IT help desk.

Requirements
- 1‑2 years of help desk or technical support experience, preferably in a manufacturing or industrial setting.
- Proficiency with Windows 10/11, Active Directory, and common office productivity suites.
- Ability to learn quickly and adapt to proprietary systems used in marine canvas design.
- Strong written and verbal communication skills.
- Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop) are highly valued.