Live Chat Agent

Join MA Certification SDN as a Live Chat Agent in the fast‑moving finance sector, where you’ll provide real‑time support to clients navigating our financial services platform.

Job Responsibilities
- Respond to live chat inquiries from customers regarding account information, transactions, and product details in a timely and professional manner.
- Identify customer needs, provide accurate solutions, and escalate complex issues to the appropriate team.
- Maintain detailed records of interactions in the CRM system to ensure continuity of service.
- Meet daily and weekly performance metrics such as response time, satisfaction scores, and resolution rates.
- Continuously update knowledge of financial products, regulatory changes, and company policies.

Requirements
- High school diploma or equivalent; further education in finance or related fields is a plus.
- Excellent written communication skills with a clear, courteous tone.
- Strong problem‑solving abilities and attention to detail.
- Comfortable using chat platforms, CRM software, and basic office applications.
- Ability to work flexible hours, including evenings and weekends, to support customers in different time zones.
- A commitment to delivering inclusive, customer‑focused service.