Live Chat Support Agent

Take the next step in your career with Metro Waterproofing as a Live Chat Support Agent, where you’ll combine technical curiosity with exceptional service to support our construction clientele.

Job Responsibilities
- Provide real‑time guidance on waterproofing methods, material selection, and compliance standards via live chat.
- Collaborate with project managers to relay client feedback and schedule site visits.
- Conduct post‑service follow‑ups to ensure client satisfaction and gather testimonials.
- Participate in ongoing training sessions on new products and industry regulations.

Requirements
- High school diploma or equivalent; associate degree in construction or related field is a plus.
- Demonstrated ability to grasp technical concepts quickly.
- Strong problem‑solving skills and a customer‑centric mindset.
- Availability for rotating shifts, including some weekend coverage.