Ocean Freight Customer Relations Specialist

We are seeking an Customer Relations Specialist who is passionate about optimizing client interactions and driving operational efficiency through a human-centered approach. In this role, you will be at the forefront of our client engagement strategy, ensuring that every ocean freight experience is characterized by clarity, reliability, and outstanding support. This is an exciting opportunity to apply your customer relations expertise within a dynamic Human Resources context, focusing on the people behind the shipments.

Job Responsibilities
- Lead the resolution of complex client issues and escalations, transforming challenges into opportunities for client satisfaction.
- Develop and implement best practices for client communication and engagement within the ocean freight domain.
- Collaborate with the HR department to design and deliver training modules for internal teams on customer service excellence and empathy.
- Utilize CRM systems and other tools to track client interactions, manage service requests, and generate performance reports.
- Act as an internal advocate for client needs, influencing process improvements and service enhancements across the organization.

Requirements
- A minimum of 3 years of experience in a customer relations, client success, or service management role, preferably in logistics or a related field.
- Strong analytical skills with the ability to interpret data and make data-driven recommendations for service improvement.
- Proven ability to influence stakeholders and drive change through effective communication and collaboration.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and other communication platforms.
- A proactive, results-oriented mindset with a deep commitment to delivering exceptional client experiences and fostering positive relationships.