Remote Call Center Customer Service Representative / Help Desk Support (Day & Night shift)

We are seeking a reliable and customer-focused Remote Call Center Customer Service Representative / Help Desk Support Specialist to assist customers through phone, chat, and other support channels. The successful candidate will provide timely solutions, document customer interactions, and escalate technical or service-related issues when necessary.

Responsibilities

• Handle inbound customer calls and support requests.

• Respond to live chat and email inquiries.

• Troubleshoot basic customer and technical issues.

• Provide accurate information about products, services, and procedures.

• Document customer interactions and update support records.

• Escalate unresolved issues to the appropriate department.

• Maintain professional communication and customer service standards.

• Meet established quality, productivity, and response-time requirements.

Qualifications

• High school diploma or equivalent.

• Customer service, call center, or help desk experience preferred.

• Strong verbal and written communication skills.

• Basic computer and internet skills.

• Ability to multitask and solve problems efficiently.

• Ability to work independently in a remote environment.

• Reliable internet connection and suitable workspace at home.

• Availability for day or night shifts.