Customer Service Assistant

We’re seeking a bilingual Remote Customer Service Assistant who can bridge cultures and help our diverse customer base in the fast‑moving retail sector.

Job Responsibilities
- Handle customer inquiries in both English and Spanish via phone, chat, and social media DMs.
- Offer product recommendations and upsell where appropriate.
- Accurately document each interaction in our CRM platform.
- Assist customers with virtual styling sessions and personalized shopping advice.
- Resolve order issues, returns, and refunds efficiently.
- Coordinate with fulfillment teams to ensure timely deliveries.

Requirements
- Fluency in English and Spanish (spoken and written).
- Minimum 1 year of customer service experience, preferably in retail.
- Familiarity with CRM software and live‑chat tools.
- Strong multitasking abilities and attention to detail.
- High‑speed internet connection and a dedicated workspace.
- Availability to work overlapping U.S. time zones, including occasional evenings.