Sales Representative

Customer Service Associate Responsibilities:

• Attending training sessions to grow knowledge of products and to develop customer service skills.

• Resolving phone, walk-in, mail, fax, and email customer inquiries.

• Processing and logging incoming calls into the CRM system.

• Identifying customer needs.

• Forwarding and escalating inquiries to relevant individuals and departments.

• Contacting customers to give them accurate feedback on the progress of their inquiries.

• Providing outstanding customer service.

• Updating customer information as required.

• Maintaining confidentiality of information.

• Performing other duties as the need arises.

Customer Service Associate Requirements:

• High school diploma, GED, or suitable equivalent.

• 1+ years of customer service experience, preferably in a related field.

• Successful completion of provided training.

• Proficient computer skills.

• Experience with CRM preferred.

• Proficient with MS Office suites.

• Excellent phone etiquette.

• Outstanding communication skills, both verbal and written.

• Strong people skills.

• Ability to sit at a desk for extended periods.