Assistant Customer Service Representative

Assistant Customer Service Representative

Job Summary
The Assistant Customer Service Representative supports the customer service team by assisting customers with inquiries, resolving routine issues, processing requests, and maintaining accurate customer records. This role helps ensure customers receive timely, professional, and helpful support across phone, email, chat, or other communication channels.

Key Responsibilities

• Respond to customer inquiries and provide accurate information about products, services, orders, and company policies.

• Assist customers with account updates, orders, returns, billing questions, and general requests.

• Escalate complex or unresolved issues to senior customer service representatives or supervisors.

• Maintain accurate customer information and document interactions in the company’s CRM or ticketing system.

• Follow up with customers to ensure their concerns have been properly addressed.

• Assist with processing customer requests and resolving routine complaints.

• Monitor customer service tickets and help maintain timely response and resolution.

• Work with other departments to resolve customer issues when necessary.

• Maintain a professional and courteous approach during all customer interactions.

• Support the customer service team with administrative and reporting tasks.

• Follow company procedures, privacy requirements, and customer service standards.