Customer Service Representative

Join our vibrant community college team as a Customer Service Representative, where you’ll be the friendly first point of contact for students, parents, and faculty seeking support with enrollment, course information, and campus resources. This on‑site role offers a collaborative environment, professional development, and the chance to make a real impact on learners’ educational journeys.

Job Responsibilities
- Answer inbound calls, emails, and in‑person inquiries with professionalism and empathy.
- Guide prospective and current students through the enrollment process, providing clear explanations of programs and tuition fees.
- Resolve issues related to class scheduling, financial aid, and campus services promptly.
- Maintain accurate records in the student information system and update contact logs daily.
- Collaborate with admissions, registrar, and financial aid departments to ensure seamless communication.