Customer Service Representative

Help us build inclusive client relationships as a Customer Service Representative in our diverse consulting firm. We value multilingual talent and welcome applicants who can connect with clients from varied cultural backgrounds.

Job Responsibilities
- Serve as the primary point of contact for English‑ and Spanish‑speaking clients.
- Address client questions, resolve issues, and guide them through our consulting processes.
- Document interactions and outcomes in both language‑specific fields of the CRM.
- Work closely with consulting specialists to ensure culturally aware service delivery.
- Assist in developing multilingual support resources and FAQs.

Requirements
- Fluency in English and Spanish (additional languages a plus).
- Demonstrated customer service experience, preferably in consulting or professional services.
- Strong interpersonal skills and cultural sensitivity.
- Ability to adapt communication style to diverse client needs.
- Basic proficiency with CRM platforms and office software.