Customer Service Representative

Join Nebraska Medicine's patient‑focused team as a Customer Service Representative, where you'll be the friendly voice that guides patients through appointments, billing inquiries, and health‑service navigation. Your empathy and clear communication will help create a seamless experience for our community.

Job Responsibilities
- Answer inbound calls and respond to emails with professionalism and accuracy.
- Assist patients in scheduling appointments, verifying insurance, and understanding billing statements.
- Provide timely information about clinic services, hours, and provider availability.
- Escalate complex issues to appropriate departments while maintaining ownership.
- Document all interactions in the electronic health record system.

Requirements
- High school diploma or equivalent; additional certifications in customer service a plus.
- 1‑2 years of experience in a fast‑paced call‑center or healthcare setting.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities and a genuine desire to help patients.
- Proficiency with Microsoft Office and basic EHR navigation.