Customer Service Representative

CCR Services is seeking a friendly, compassionate, and highly organized Customer Service Team Member to serve as the first point of contact for our clients, visitors, and community partners. In this role, you will play a vital part in creating a welcoming and professional environment while assisting clients with scheduling, inquiries, and service coordination. The ideal candidate is customer-focused, detail-oriented, and committed to delivering exceptional service while supporting CCR Services' mission and values.

This position is ideal for someone who enjoys helping others, building positive relationships, and ensuring every client interaction is handled with professionalism, empathy, and respect.

Bilingual abilities are highly desirable to support the diverse communities served by CCR Services.

Key Responsibilities

• Greet clients, visitors, and community partners in a professional and welcoming manner.

• Answer and direct incoming calls using a multi-line phone system while providing outstanding customer service.

• Schedule, confirm, and coordinate client appointments while maintaining accurate calendars and records.

• Conduct follow-up calls with clients regarding recent appointments, services received, and future scheduling needs.

• Provide information regarding CCR Services programs, resources, and available services.

• Maintain accurate client records through data entry and documentation within agency databases and systems.

• Assist with intake processes, client inquiries, and the completion of required forms and documentation.

• Manage front desk operations, including visitor check-in procedures and reception area organization.

• Support administrative and clerical functions, including filing, scanning, copying, and document preparation.

• Coordinate with team members to ensure client needs are addressed efficiently and services are delivered seamlessly.

• Maintain confidentiality and compliance with organizational policies and procedures.