We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.
Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Resolve customer complaints and provide effective solutions.
Process orders, returns, refunds, and customer requests.
Maintain accurate customer records.
Follow up on customer issues and ensure satisfaction.
Escalate complex issues when necessary.
Work with other departments to provide excellent service.
Requirements:
Previous customer service experience is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Good computer skills.
Ability to work under pressure and handle difficult customers professionally.
Customer-focused, patient, and reliable.
Employment Type: Full-Time
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