Customer Service Representative

Join OVEYE, a leading healthcare solutions provider, as a Customer Service Representative and be the friendly voice that guides patients through their journey, ensuring seamless access to care and support.

Job Responsibilities
- Answer inbound calls and respond to patient inquiries with empathy and accuracy.
- Verify patient information and schedule appointments using OVEYE’s electronic health system.
- Provide clear explanations of services, insurance coverage, and next steps.
- Escalate complex issues to clinical teams while maintaining ownership of the resolution process.
- Document all interactions in compliance with HIPAA regulations.
- Contribute to continuous improvement by sharing feedback on common patient concerns.

What We Offer

• Flexible part-time schedule

• Fully remote work

• Competitive hourly pay

• Opportunity to support a respected healthcare organization focused on patient care