Customer Service Representative

Join PhoenixTeam, a fast‑growing IT services firm, as a Customer Service Representative and be the friendly voice that guides our clients through tech solutions.

Job Responsibilities
- Respond to client inquiries via phone, email, and chat in a timely manner.
- Diagnose basic technical issues and route complex problems to the appropriate specialist.
- Maintain accurate records in the CRM system and update ticket statuses.
- Contribute to the knowledge base by documenting common questions and solutions.
- Provide feedback to product and support teams to improve service quality.

Requirements
- High school diploma or equivalent; college coursework in IT or communications a plus.
- Excellent verbal and written communication skills.
- Strong problem‑solving attitude and patience.
- Ability to work remotely with a reliable internet connection.
- Flexible schedule to cover peak support hours.