Customer Service Representative

Customer Service Representative (Remote)

Realtek Consulting is looking for a customer-focused Customer Service Representative to support clients with professionalism, speed, and care. This remote role is ideal for someone who communicates clearly, solves problems efficiently, and enjoys helping people.

Responsibilities

• Respond to customer inquiries by phone, email, or chat

• Resolve issues and provide accurate information about services

• Document customer interactions and update records

• Escalate complex cases to the appropriate team

• Maintain a positive and professional customer experience

• Meet performance goals for quality, responsiveness, and resolution time