Customer Service Representative Remote

Join Erickson Seniorlivings as a Customer Service Representative in our dynamic Marketing & Sales team, where you'll be the first point of contact for our valued seniors and their families, delivering exceptional service and support.

Job Responsibilities
- Respond promptly to inbound calls, emails, and chat messages, addressing inquiries about products and services.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with sales and marketing teams to relay customer feedback and identify upsell opportunities.
- Resolve issues with empathy, ensuring a positive experience for every caller.
- Participate in regular training sessions to stay current on product knowledge.

Requirements
- High school diploma or equivalent; further education a plus.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Comfortable using standard office software and CRM tools.
- Ability to work a flexible schedule, including evenings and weekends as needed.