Customer Service Representative

At Wellstar Health, we believe exceptional customer service is the foundation of quality care. As a Customer Service Representative, you will play a vital role in connecting patients with the support and information they need. This position offers a rewarding opportunity to make a positive impact every day by ensuring a seamless and compassionate experience for those we serve.

Key Objectives

• Provide timely, accurate, and courteous assistance to patients and clients.

• Serve as the first point of contact for inquiries, appointment scheduling, and issue resolution.

• Collaborate with clinical and administrative teams to support patient needs efficiently.

• Maintain detailed records and ensure compliance with privacy and quality standards.

Responsibilities

• Respond promptly and professionally to incoming calls, emails, and in-person requests.

• Schedule, reschedule, and confirm patient appointments following Wellstar protocols.

• Assist patients with insurance verification and billing inquiries.

• Document interactions accurately in the customer management system.

  Qualifications

  • High school diploma or equivalent; associate degree preferred.

  • Minimum 1-2 years of experience in customer service, preferably in healthcare or related fields.

  • Strong communication skills, both verbal and written.

  • Proficiency with computer systems and customer management software.

    Benefits

    • Comprehensive health, dental, and vision insurance plans.

    • Competitive salary with performance-based incentives.

    • Paid time off and holiday pay.

    • Professional development opportunities and continuing education support.