WFH Live Chat Agent/ Customer Support Assistant FT/ PT

Join Audacity's dynamic consulting team as a Work‑From‑Home Live Chat Agent, supporting clients in real time while enjoying the flexibility of full‑time or part‑time schedules. No prior experience required—just a passion for helping people and a keen eye for detail.

Job Responsibilities
- Respond promptly to inbound chat inquiries, delivering accurate information and friendly service.
- Verify and cleanse customer data to uphold Audacy’s data‑quality standards.
- Document interactions in the CRM system with clear, concise notes.
- Meet daily chat volume and response‑time targets while maintaining quality.
- Collaborate with remote teammates to share best practices and improve processes.

Requirements
- Fast and accurate typing skills (minimum 60 wpm).
- Strong attention to detail and commitment to data integrity.
- Basic understanding of data quality concepts or willingness to learn.
- Effective time‑management and ability to meet deadlines.
- Reliable internet connection and a quiet workspace.
- Positive attitude and excellent written communication.