Ocean Freight Customer Relations Specialist Jobs
Updated October 9, 2026 · 1 verified employer
Latest Ocean Freight Customer Relations Specialist Jobs
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How much do Ocean Freight Customer Relations Specialist jobs pay?
Median pay for this position is $57,200 with a typical range of $57,200 to $57,200. The average salary is $57,200, which is 92.48% below the national average of $760,351. Entry‑level roles start at $57,200.
$57,200
25th %
$57,200
Median
$57,200
75th %
Is Ocean Freight Customer Relations Specialist hiring growing?
Month-over-month hiring figures for Ocean Freight Customer Relations Specialist jobs will appear once there is a full month of posting history.
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100% remote · 100% full-time
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100%
On-site
0%
Full-time
100%
Part-time
0%
A day in the life of an Ocean Freight Customer Relations Specialist
- Respond to client inquiries about shipment status and provide real‑time updates.
- Coordinate with carriers to resolve delays, documentation issues, or routing changes.
- Monitor container tracking platforms and flag exceptions for proactive communication.
- Conduct client needs assessments to recommend optimal shipping solutions.
- Document interactions and update the CRM system to maintain accurate service records.
Skills you need for Ocean Freight Customer Relations Specialist jobs
- Time Management & Prioritization
- Customer Relationship Management
- Client Needs Assessment
Ocean Freight Customer Relations Specialist jobs: frequently asked questions
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What does an Ocean Freight Customer Relations Specialist do?
An Ocean Freight Customer Relations Specialist coordinates communication between shippers, carriers and end‑customers to ensure smooth ocean shipment processes. They track containers, resolve delays, and provide status updates, all while maintaining strong client relationships. The role is performed remotely, allowing specialists to support global logistics operations from any location.
What qualifications or tools are needed for an Ocean Freight Customer Relations Specialist job?
Employers prioritize candidates with proven time management and prioritization abilities, experience using customer relationship management (CRM) platforms, and skill in assessing client needs. Familiarity with ocean freight terminology, shipment tracking software, and basic data entry is also valuable. A high‑school diploma or equivalent is commonly required, though specific certifications are not listed.
Is a career as an Ocean Freight Customer Relations Specialist promising?
The role offers full‑time remote work with a stable median salary of $57,200 and consistent demand in the logistics sector. Because shipments are continuous, specialists can expect ongoing opportunities to develop expertise in international trade processes. Growth potential includes advancing to senior specialist or management positions within freight operations.
How does an Ocean Freight Customer Relations Specialist differ from a Customer Service Representative?
While both roles focus on client interaction, an Ocean Freight Customer Relations Specialist handles shipment‑specific inquiries, tracking, and coordination for ocean freight logistics, whereas a Customer Service Representative typically addresses broader product or service issues. The specialist requires knowledge of maritime shipping regulations and container tracking systems, which are not core to general customer service. Compensation and remote work prevalence also tend to differ, with the specialist role being fully remote and full‑time.
Can you get an Ocean Freight Customer Relations Specialist job with no experience?
Entry‑level positions list a median salary of $57,200 and often accept candidates who demonstrate strong communication, time‑management and basic CRM skills. Employers may value transferable experience from related customer‑service or logistics roles. Formal experience in ocean freight is advantageous but not always mandatory.