Assistant Customer Service Representative

Join Blue Dome Press, a forward‑thinking finance publishing house, as an Assistant Customer Service Representative. In this role you’ll be the first point of contact for our clients, helping them navigate our suite of financial products and services while gaining hands‑on experience in the finance sector.

Job Responsibilities
- Answer inbound calls, emails, and chat inquiries with professionalism and accuracy.
- Resolve basic account issues and route complex cases to senior staff.
- Maintain up‑to‑date client records in our CRM system.
- Contribute to a knowledge base of FAQs and troubleshooting guides.
- Participate in regular training sessions to deepen product knowledge.

Requirements
- High school diploma or equivalent; college coursework in finance or business a plus.
- Strong written and verbal communication skills.
- Comfortable using computers, email, and chat platforms.
- Ability to multitask and remain calm under pressure.
- A genuine desire to help customers and learn about the finance industry.