Customer Service Representative

We're looking for an organized and detail-oriented Customer Service Representative to join our fast-paced Marketing & Sales team. This role is essential for ensuring the smooth operation of our sales processes and providing critical support to both our customers and our internal sales representatives. If you enjoy administrative tasks, have a knack for accuracy, and thrive in a supportive, back-office capacity that directly impacts client satisfaction and sales efficiency, this position is for you.

Job Responsibilities
- Process customer orders, returns, and exchanges accurately and efficiently.
- Manage and update customer account information within our database.
- Provide administrative support to the sales team, including scheduling appointments and preparing sales materials.
- Assist with inquiries related to marketing campaigns, promotions, and product availability.
- Generate basic reports on customer interactions and sales activities as needed.
- Coordinate with logistics and billing departments to resolve customer-related issues.

Requirements
- Exceptional organizational skills and a strong attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software.
- Ability to manage multiple tasks simultaneously and meet deadlines in a dynamic environment.
- Strong written communication skills for clear internal and external correspondence.
- A collaborative spirit and ability to work effectively as part of a team.
- Previous experience in an administrative or support role is a plus.