Customer Service Representative

Join our growing e‑commerce support team and provide top‑notch assistance to customers shopping online. From answering chat inquiries to troubleshooting order issues, you'll be the voice that ensures a seamless digital experience.

Job Responsibilities
- Respond to customer emails, live‑chat, and social‑media messages promptly.
- Track orders, process refunds, and coordinate with logistics for timely deliveries.
- Diagnose and resolve product‑related issues, guiding customers through solutions.
- Document interactions in our CRM system and identify trends for continuous improvement.
- Collaborate with the marketing and fulfillment teams to relay customer feedback.

Requirements
- Comfortable using computers and navigating multiple software platforms.
- Strong written communication skills with attention to detail.
- Ability to work independently in a remote environment.
- Prior experience in online customer service or support is a plus.
- Reliable internet connection and a quiet workspace.