Customer Support Rep

Join Cytokinetics, Incorporated—a leader in innovative therapies—to be the friendly voice that guides patients through their healthcare journey.

Job Responsibilities
- Provide timely, empathetic responses to patient inquiries via phone, email, and chat.
- Educate callers on medication usage, side effects, and treatment plans.
- Accurately document interactions in the company's CRM system.
- Collaborate with clinical and pharmacy teams to resolve issues.
- Participate in ongoing training to stay current on product knowledge.

Requirements
- High school diploma or GED; additional education a plus.
- Strong verbal and written communication skills.
- Demonstrated empathy and ability to handle sensitive health information.
- Comfortable using standard office software and CRM platforms.
- Ability to work flexible hours, including some evenings and weekends.