Front Desk

Cytokinetics, Incorporated is seeking a friendly and organized Front Desk professional to be the first point of contact for patients, families, and staff at our state‑of‑the‑art healthcare facility.

Job Responsibilities
- Welcome patients and visitors with a warm, professional demeanor
- Answer and route a multi‑line phone system, providing accurate information and timely transfers
- Schedule appointments, confirm visits, and manage cancellations using our electronic health record (EHR) system
- Maintain a clean, organized reception area and ensure all informational materials are up‑to‑date
- Process incoming and outgoing mail, packages, and courier services
- Collect and verify patient intake forms, insurance information, and co‑payments
- Coordinate with clinical and administrative teams to streamline patient flow and address concerns

Requirements
- High school diploma or equivalent; additional coursework in office administration is a plus
- Excellent verbal and written communication skills
- Strong interpersonal skills with an empathetic, patient‑focused attitude
- Ability to multitask in a fast‑paced environment while maintaining attention to detail
- Proficiency with Microsoft Office and familiarity with EHR or scheduling software
- Reliable attendance and punctuality
- Commitment to maintaining confidentiality in accordance with HIPAA regulations