Live Chat Agent

Join Macarollin, a vibrant fast‑casual brand, as a Live Chat Agent and be the friendly voice that guides customers through our menu, answers questions, and ensures a seamless digital ordering experience.

Job Responsibilities
- Respond to customer inquiries via live chat in a timely manner.
- Provide product information, menu recommendations, and upsell specials.
- Handle order modifications, track delivery status, and resolve issues.
- Maintain accurate records in the CRM system.
- Collaborate with kitchen and support teams to ensure order fulfillment.

Requirements
- Excellent written communication skills with a warm, personable tone.
- Comfortable using chat platforms and basic computer software.
- Ability to multitask and stay calm under pressure.
- Prior experience in customer service or food‑service environment preferred.
- Flexible availability to cover peak hours.